Last updated: 02-08-2026

1. Introduction
This Privacy Policy explains how VEZO ("we", "us") collects, uses, and protects your information when you use our website and services. By using VEZO, you agree to this policy.

2. Information We Collect
We collect only what is necessary to process and deliver your order:

• Order information: your email address, the Roblox @username you provide, and your invoice/order ID.
• Payment information: payments are processed by third-party payment providers. We do not store your full card details; those are handled by the payment provider.
• Communications: messages you send to us through our support/delivery chat.
• Technical data: basic technical information (such as IP address and browser type) that may be automatically collected for security and fraud prevention.
  

3. How We Use Your Information
We use your information to: verify and process your order; deliver your purchased items; provide customer support; prevent fraud and abuse (including chargeback and payment-dispute prevention); and comply with legal obligations.

4. Sharing of Information
We do not sell your personal information. We share information only with: payment providers (to process payments) and service providers that help operate our website (such as hosting and database services), strictly to provide the service. We may disclose information where required by law.

5. Data Retention
Support chats for undelivered orders are automatically deleted after 7 days. Records relating to completed (delivered) orders may be retained as long as necessary for fraud prevention, dispute resolution, and legal compliance.

6. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data, and to object to certain processing, under applicable law (including the GDPR). You can exercise these rights through our support channel.

7. Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children
Our services involve Roblox, which is used by minors. We do not knowingly collect more personal information than necessary to deliver an order. If you are under the age of majority in your country, you should only use VEZO with the involvement of a parent or guardian.

9. Changes
We may update this Privacy Policy from time to time. Continued use of VEZO after changes constitutes acceptance of the updated policy.